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Smith also promised that Intuit would restore the missing interview sections to TurboTax Deluxe for 2016, but did not say whether that would be accompanied by a price increase.
TURBOTAX DELUXE FREE CHANGE UPGRADE
Although the $25 may not cover the full upgrade charges, Intuit claimed that, what with discounting at retail and by the company, the amount was the average surcharge. Intuit will also continue to offer $25 refunds to those who already paid the upgrade fees and filed their returns. This week, for example, Intuit cut the prices of the desktop editions by $10 each, to $60, $90 and $100 for Deluxe, Premier and Home & Business. The latter supports Schedules D and E, but not Schedule C - necessary for sole-proprietor businesses - which requires Home & Business.ĭeluxe lists for $70, while Premier and Home & Business retail for $100 and $110, respectively, although Intuit and most retailers discount all three. On Thursday, Smith stepped into the fray, telling customers that returning desktop TurboTax Deluxe customers would be able to upgrade within the product to Premier for free. Goodarzi's explanation and apology did little to calm riotous customers.
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"I am very sorry for the anger and frustration we may have caused you." We made a change this year to TurboTax desktop software and we didn't do enough to communicate this change to you as proactively and broadly as we could or should have," wrote Sasan Goodarzi, the general manager of TurboTax, on Intuit's website.